13.1 Business Customers: You may not cancel the Contract unless We agree in writing (and clauses 4.11.2 and 13.2 then apply).
13.2 Business Customers: If the Contract is cancelled (for any reason) You are then to pay Us for all stock (finished or unfinished) that We may then hold (or to which We are committed) for the Contract.
13.3 Business Customers: If You become subject to any of the events listed in clause 13.4, We may terminate the Contract with immediate effect by giving written notice to You.
13.4 Business Customers: For the purposes of clause 13.3, the relevant events are:
13.4.1 You suspend or threaten to suspend, payment of Your debts, or are unable to pay Your debts as they fall due or admit inability to pay Your debts, or (being a company or limited liability partnership) are deemed unable to pay Your debts within the meaning of section 123 of the Insolvency Act 1986,
or (being an individual) are deemed either unable to pay Your debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) have any partner to whom any of the foregoing apply;
13.4.2 You commence negotiations with all or any class of Your creditors with a view to rescheduling any of Your debts, or make a proposal for or enter into any compromise or arrangement with Your creditors;
13.4.3 (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with Your winding up;
13.4.4 (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over You;
13.4.5 (being a company) the holder of a qualifying floating charge over Your assets has become entitled to appoint or has appointed an administrative receiver;
13.4.6 a person becomes entitled to appoint a receiver over Your assets or a receiver is appointed over Your assets;
13.4.7 (being an individual) You are the subject of a bankruptcy petition or order;
13.4.8 a creditor or encumbrancer of Yours attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
13.4.9 any event occurs, or proceeding is taken, with respect to You in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause
13.4.1 to clause 13.4.6 (inclusive);
13.4.10 You suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of Your business;
13.4.11 Your financial position deteriorates to such an extent that in Our opinion Your capability to adequately fulfil Your obligations under the Contract has been placed in jeopardy;
13.4.12 You breach any of these Conditions; and
13.4.13 (being an individual) You die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing Your own affairs or become a patient under any mental health legislation.
13.5 Business Customers: Without limiting Our other rights or remedies, We may suspend the provision of the Goods under the Contract or any other contract between You and Us if You become subject to any of the events listed in clause 13.4.1 to clause 13.4.13, or We reasonably believe that You are about to become subject to any of them, or if You fail to pay any amount due under this Contract on the due date for payment.
13.6 We may end the contract if You break it. We may end the contract for Goods at any time by writing to You if you do not make any payment to Us when it is due and You still do not make payment within 7 days of Us reminding you that payment is due;
13.7 We may withdraw Goods. We may write to You to let You know that We are going to stop providing the Goods. We will let You know at soon as practicably possible in advance of Our stopping the supply of the Goods and will refund any sums You have paid in advance for Goods which will not be
13.8 On termination of the Contract for any reason You shall immediately pay to Us all of Our outstanding unpaid invoices and interest.
13.9 Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination.
13.10 Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
13.11 Consumers: You can always end the Contract with Us. Your rights when You end the Contract will depend on what You have bought, whether there is anything wrong with it, how We are performing and when You decide to end the Contract:
13.11.1 You may be able to end the Contract as follows:
a. If what You have bought is faulty or misdescribed You may have a legal right to end the Contract (or to get the Goods repaired or replaced or to get some or all of your money back);
b. If you want to end the contract because of something We have done or have told You We are going to do,(see clause 13.11.2); or
c. If you have just changed your mind about the Goods, you may be able to get a refund if You are within the cooling-off period, but this may be subject to deductions (see clause 8.3.3);
13.11.2 If You are ending the Contract for a reason set out at (a) to (e) below, the Contract will end immediately and We will refund You in full for any Goods which have not been provided and You may also be entitled to compensation. The reasons are:
a. We have told You about an upcoming change to the Goods or these Conditions which You do not agree to;
b. We have told You about an error in the price or description of the Goods You have ordered and You do not wish to proceed;
c. there is a risk that supply of the Goods may be significantly delayed because of events outside Our control;
d. We have suspended supply of the Goods for technical reasons, or notify You that We are going to suspend them for technical reasons; or
e. You have a legal right to end the Contract because of something We have done wrong.
13.11.3 Your right as a consumer to change Your mind does not apply in respect of any Goods which become mixed inseparably with other items or are modified, adapted, cut or fitted after their delivery.
13.11.4 You have 14 days after the day You (or someone You nominate) receives the goods to change Your mind, unless:
a. Your Goods are split into several deliveries over different days. In this case You have until 14 days after the day You (or someone You nominate) receives the last delivery; or
b. Your Goods are for regular delivery over a set period. In this case You have until 14 days after the day You (or someone You nominate) receives the first delivery of the Goods.
13.11.5 If you are exercising your right to change your mind You must return the Goods to Us and must send off the Goods within 14 days of telling Us you wish to end the Contract.
13.11.6 To end the Contract with Us, please let Us know by contacting Us by phone on 01905 798123, via email at [email protected] or using our model cancellation form from the website at www.plexdisplay.com/cancellation. Please provide Your name, home address, details of the Order and,
where available, Your phone number and email address.
13.11.7 We will pay the costs of return:
a. if the products are faulty or misdescribed;
b. if you are ending the Contract because We have told you of an upcoming change to the Goods or these Conditions, an error in pricing or description, a delay in delivery due to events outside Our control or because You have a legal right to do so as a result of something We have done wrong; or
c. You exercising your right to change Your mind.
13.11.8 In all circumstances other than those at clause 13.11.7a-c inclusive above, You must pay the full costs of return.
13.11.9 If You are responsible for the costs of return and We are collecting the Goods from You, We will charge You the direct cost to Us of collection.
13.11.10 If You are entitled to a refund under these Conditions We will refund You the price You paid for the Goods including delivery costs, by the method You used for payment. However, We may make deductions from the price, as described at clause 13.11.11 below.
13.11.11 We may make deductions from refunds if You are exercising Your right to change Your mind as follows:
a. We may reduce Your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by Your handling them in a way which would not be permitted in a shop. [See our [Returns page www.plexdisplay.com/ordering] for information about what
handling is acceptable and examples]. If We refund You the price paid before We are able to inspect the Goods and later discover You have handled them in an unacceptable way, You must pay Us an appropriate amount.
b. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, if we offer standard delivery of Goods at one cost but You choose to have the Goods delivered by a preferential or timed delivery at a higher cost, then We will only refund
what You would have paid for the cheaper delivery option.
c. Where the Goods involve a service, We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when You told Us you had changed Your mind. The amount will be in proportion to what has been supplied, in comparison with the
full coverage of the contract.
13.11.12 We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind then:
a. If We have not offered to collect the Goods, Your refund will be made within 14 days from the day on which We receive the Goods back from You or, if earlier, the day on which You provide Us with evidence that You have sent the Goods back to us. For information about how to return a product to us, see
b. In all other cases, Your refund will be made within 14 days of Your telling Us You have changed Your mind.